Mainsaver Support

Contact EAM Expert for a quote or RFP for Mainsaver Support Services

While every installation of Mainsaver is unique, support typically involves the following:

Discovery

To deliver the best support possible, EAM Expert must perform a basic discovery of the Mainsaver system to be supported with regards to:

  • System architecture
  • Interfaces
  • Add-on modules
  • PowerBuilder customizations
  • Custom reports
  • An understanding of the Mainsaver workflow and which features are used and how

Tools, Access, and Credentials

Additionally, EAM Expert should be given access to the client’s current production and sandbox (if available) Mainsaver environments.  Ideally the client should provide credentials to access:

  • VPN
  • Remote Desktop
    • Preferably with Microsoft Access loaded with access to the Mainsaver database
  • Access to the SQL Server

Scope of Work

While support covers too many things to list, common examples of support services included:

  • Setting up automatic SQL backups
  • Password resets and setting up users
  • Making User Security setting changes
  • Fixing Mainsaver installations that are crashing
  • Troubleshooting queries
  • Fixing problems with PMs
  • Fixing record locks and errors Mainsaver users may be getting
  • Reconfiguring settings that were set up incorrectly
  • Questions and answers regarding functionality

Mainsaver Support Costs

Flat Annual Rate Versus Invoicing Per Call

While some clients prefer to pay as they go, others prefer a flat annual rate. EAM Expert is happy to work with you to provide a plan that suits you best and ensures that your Mainsaver system stays running and fully optimized.

OTHER Consulting Hourly Rate and Invoicing

EAM Expert also offers on-site and remote services for the following, with a 2-hour minimum.

  • Training
    • Mainsaver
    • PowerBuilder
    • InfoMaker
    • Crystal Reports
  • Customizing Mainsaver using PowerBuilder
  • Report writing using either InfoMaker or Crystal Reports
  • Data modification / scrubbing using SQL and Microsoft Access linked directly to the Mainsaver database using an ODBC connect
  • Development of external GUI to accomplish things in Mainsaver that cannot be accomplished via the standard front-end

All non-support based consulting above would be quoted and invoiced separately from support costs.